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Why not pay your TV, phone, and internet bills and get a Slurpee? The new option is a move to improve the Comcast customer experience.
By Esther Yoon | August 4, 2016 at 2:18 pm
Image via Pixabay.
Things just got more convenient for (some) Comcast customers. They can now pay their bills in cash at a local 7-Eleven.
Through a partnership with PayNearMe, a California-based company specializing in electronic cash payments, Comcast announced Wednesday that its cash-paying subscribers will now have the option to pay their bills close to home.
“Improving the customer experience is our top priority, which is why we’re giving customers more options when it comes to interacting with us,” said Mark Allen, vice president of strategy and development and customer service for Comcast Cable. “About 5% of our customers prefer to pay their bills in cash each month. This new partnership gives those customers a payment option that is convenient and simple.”
Since most 7-Eleven stores are open 24 hours a day, seven days a week, customers will be able to pay their bills at any time at more than 7,700 stores, including at least 20 participating locations in Philadelphia.
PayNearMe has worked with Philly before. It serves as the pay system for the Indego bike share program, an arrangement that allows users to purchase monthly passes using cash at locations like 7-Eleven, Family Dollar, and Ace Cash Express.
With the new deal, Comcast customers must first access the “pay bill” page in their XFINITY My Account app to enter the amount they’d like to pay. They’ll then receive a barcode that can be scanned by 7-Eleven cashiers for payment, and once the transaction is complete, customers will receive a paper and electronic receipt. Each payment will be digitally tracked and viewable on the app.
A downside? Customers won’t escape those small transaction fees that do add up. They’ll be charged $1.25, to be split between 7-Eleven and PayNearMe.
The new payment option is another way Comcast is trying to improve its customer service and customer experience, the company says. Last year the company took the last place spot in the Temkin Customer Service Ratings.
Combined with more than 500 XFINITY stores that also take cash payments for bills, Comcast customers will now have access to over 8,000 cash payment locations across the country.
But with the majority of customers already paying their bills online, whether the new cash option at 7-Eleven is worth the investment, is still to be determined.
Nevertheless, if customers needed an excuse for their Slurpee addiction, they now have one: “I had to pay my bills!”